July 31, 2:30-4 p.m., Suzzallo 5th Floor Conference Room East, Customer Service Workshop

This workshop is required for all new staff and for student employees of the Libraries. It is also a great refresher for experienced staff members.

The workshop includes a discussion of the Libraries values and how those relate to the service we offer to our customers every day.

The interactive session also includes:

• Videos illustrating important customer service techniques
• Exercises to help with message taking and  creating positive customer service phrases
• Information about helpful online resources
• Customer service scenarios for discussion

To register, email melilo@uw.edu. If you are registering a student employee, please include the student's name and email address.

If this time is not convenient for you and/or your student employees, please contact Melissa Logan (melilo@uw.edu) to work out alternative options.